Europcar | Car rental | Novi Sad

Had a great experience renting a clean, affordable car here from Nenad, who was professional and communicated clearly. I must warn people who aren't used to renting cars in Serbia: they charge MASSIVE holds to your credit card. I had a car for 24 hours, got charged a hold for the card of nearly 400 euros, plus some other hold. Then they charged the final bill, separately, while the original hold is still on my card as another transaction for up to ten business days. So, on my account, I'm essentially out $700 until all the dust settles over a week or two. I don't really understand why I have to have a hold of hundreds placed on a car for which I purchased comprehensive insurance, or why the final bill isn't simply taken out of the initial hold, but things like this seem to be the norm in Serbia. As long as the numbers balance in the end, I don't care at this point. So, yes, make sure you have ample margin for a decent period of time on your credit card. But, assuming you do, it was a nice car at a reasonable (final) price, and I'd like to once again commend Nenad on his work, he was a good part of the experience.

I rented a car for a couple of days. From a technical standpoint, the vehicle was in excellent condition and fully met expectations. However, I had an unpleasant experience with the rental agency’s service. At pickup, the employee referred to a supposed local (municipal) tax and, under this pretext, strongly suggested purchasing additional insurance for wheels and glass. Later, upon returning the car, I was informed that an extra charge for extended roadside assistance had also been applied, although this service was neither clearly explained nor explicitly agreed upon at the time of signing the contract. As a result, I was charged for additional services that were not transparently communicated and that I did not knowingly consent to. This negatively affected the overall impression of the rental experience, despite the good condition of the car itself.

i rented from the novi sad goldcar/europcar location. I'll add to the chorus of people complaining about the scam fees. The "cleaning fee" is a total scam. if you want to rent from them, add the expected fee to the price of your rental. This is Serbia, they will NEVER agree that the car is clean enough. also, they will just argue with you endlessly. Thankfully, my credit card agreed with me and refunded the fee. not many choices in Novi Sad, but I'll pay extra next time to avoid the rude scammers and rent from somewhere else. Updated based on reply: Europcar was on the sign, goldcar was a small logo. All of the personnel I dealt with had "Europcar" branded shirts on. The phone was answered as Europcar. If there's a real difference there, then Goldcar is really behaving badly, but Europcar isnt making a distinction that I can see.

Negative Review of Europcar-Goldcar-Primero rent a car. 3 in 1 scam company in Novi Sad, Serbia I want to share an extremely negative experience with renting a car at the Europcar office in Novi Sad, Serbia. I booked a car for 17 days at a price of 166 euros through their website, but upon visiting the agency, I encountered unpleasant surprises. It turned out that because I used a debit card instead of a credit card, the cost increased significantly, which was not disclosed beforehand. This already raised suspicions. The contract they provided was highly untransparent: fines and penalties were not specified, and the document itself had to be searched for on their website, which is extremely inconvenient and suspicious. Additionally, it became apparent that Europcar is likely trying to hide negative reviews by launching a subsidiary company, Goldcar, which only reinforces the feeling of deceit. The biggest scam involved additional fees. They attempted to charge me 295 euros for permission to cross borders, even though their own contract states a fee of 130 euros. After disputes, they refunded the difference of 165 euros, but a few days later, 71 dollars were deducted from my card, allegedly for an unpaid parking fee, about which I was never informed, and no proof was provided. This looks like outright theft. The service left an impression of incompetence and dishonesty. I strongly advise against dealing with Europcar in Novi Sad—opt for another company with transparent terms and an honest approach instead.

Negative Review for Goldcar/Europcar in Novi Sad (Serbia): Total Disappointment and Data Theft! 1 out of 5 stars – RUN FROM THESE SCAMMERS! Recently rented a car in Novi Sad through Goldcar (also known as Europcar or Primero rent a car– all the same thing). Everything seemed fine: paid for the rental and deposit with my debit card, entered the PIN on their terminal. Returned the car in perfect condition, not a single scratch, full tank, no parking debts (checked all apps and emails). Two days after leaving the country – bam! They charged to my card for "unpaid parking." No notification, no proof! This is pure fraud – they clearly attached a skimmer to the terminal and stole my card data. Now I have to urgently reissue the card, waste time and nerves on a chargeback through the bank, and who knows how many more charges could happen elsewhere. This isn't a coincidence – the internet is full of similar stories about Goldcar/Europcar: fake fines, hidden fees, and PIN theft. The company is a complete scam, targeting tourists who won't come back to complain. Customer support ignores emails, and refunds are a myth. Advice to everyone reading: NEVER use your real card for payment with them! Pay in cash or with a virtual card with a limit, and after any transaction on their terminal – immediately reissue your main card. And avoid this "company" like the plague – better overpay for Hertz or Sixt, but sleep easy. If you've been affected – write to ECC Serbia and report to the police. Don't let them rob you! P.S. All evidence will be provided upon request.